Effective date: 3 Sep 2023
Owner and operator of FileBo
At FileBo Team, we respect your privacy and believe that the less we know about you, the better both for you and for us. In fact, we do not collect any personal data through FileBo unless you voluntarily provide it to us (e.g., by sending a support email or subscribing to a newsletter). We limit the information we collect to the minimum necessary to provide you with our service and improve FileBo. Our business is developing and selling software, not your personal data.
Below, we've provided detailed information on when and why we collect your personal data and how we use it. Please read this Privacy Policy carefully before providing any personal data to us.
Owner and operator of FileBo
The desktop applications FileBo for macOS (collectively, "FileBo") and the related website https://filebo.app (the "Website") are owned and operated by Vladyslav Gorokhovskyi ("we", "us", and "our"), registered in Kyiv, Ukraine.
When we ask you to provide us with your personal data or if you contact us, we act as a data controller with regard to your personal data. It means that we are responsible for deciding what personal data can be collected from you and how it can be used.
Data storage
FileBo stores your data (favorites list, ignored items, search index, etc.) in binary and human-readable formats locally on your Mac device.
This data is not transferred to or stored on our servers, nor do we have access to, own, or use this data in any other manner.
FileBo also stores your current subscription information in your iCloud storage to allow you to use it on all your devices.
Usage analytics
We collect information about the way you use FileBo. This information is anonymized and cannot be used to personally identify you as a natural person. We're only interested to know how many users use FileBo, what features are used more often, and if there is anything we can do better.
All data are collected and provided to us by Apple. Please refer to the privacy policies of Apple to check how they process your personal data.
Payments
When you make payments related to FileBo, you submit your payment details to Apple or Setapp that process your payments. We do not collect your payment data and do not have any access to it. Please refer to the privacy policies of Apple and Setapp to check how they process your payment data.
Cookies
We do not use any cookies on the Website or FileBo.
Support interactions
When you contact us via a contact form on the Website, or by sending us an email, we collect your email address, name, and any other information you provided in your message voluntarily. This information is collected to help resolve your inquiry. If you would like to remove the emails you have sent, please let us know. The legal basis on which we rely is "pursuing our legitimate business interests (i.e., grow and maintain FileBo and the Website) and "your consent" (for optional personal data that you voluntarily provide).
We use Gmail, Twitter and Telegram for for customer support.
Marketing messages
If you subscribe to our newsletter, provide us with your opt-in consent to receive commercial communication, or conclude a service contract with us, we may, from time to time, send you messages informing you about the new features of FileBo or our special offers. Please note that you can opt-out from receiving such messages quickly and free of charge by clicking on the "unsubscribe" link that can be found in all our marketing messages. If necessary, you may also receive important technical notices from us and administrative service-related emails. Please note that such communication is not considered to be commercial communication, and you cannot opt-out from it.
We use SendPulse for transactional emails and newsletters.
What if you refuse to provide your personal data?
If you decide not to provide us with your personal data when requested, we may not be able to perform the requested operation (e.g., to reply to you).
Disclosure of your personal data to third parties
We do not disclose or sell your personal data to third parties.
Protection of your data
We use industry-appropriate organizational and technical measures to protect your personal data from loss, misuse, unauthorized access, and disclosure. The security measures used by us include secured networks, strong passwords, limited access to your personal data by our team, and anonymization of personal data (when possible).
Managing your data
You can exercise your rights listed below, unless, in very limited cases, the applicable law provides otherwise:
If you would like to exercise any of your rights, please contact us by email at [email protected] and explain your request in detail. In order to verify the legitimacy of your request, we may ask you to provide us with an identifying piece of information that allows us to identify you in our system. We will answer your request within a reasonable time frame but no later than 30 days.
If you would like to launch a complaint about the way in which we process your personal data, we kindly ask you to contact us first and express your concerns. If we receive your complaint, we will investigate it and provide you with our response as soon as possible. If you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
We do not discriminate you if you decide to exercise your rights. It means that we will not (i) deny any goods and services, (ii) charge you different prices, (iii) deny any discounts or benefits, (iv) impose penalties, or (v) provide you with a lower quality service.
Storage period
We store your personal data only as long as such personal data is necessary for the purposes for which it was collected or until you request us to delete your personal data. After your personal data becomes no longer necessary for its purposes and there is no other legal basis for storing it, we will immediately securely delete such personal data from our databases and service providers.
Your non-personal data may be retained for as long as necessary for the purposes described in this Privacy Policy, including for the time period needed for us to pursue our legitimate business interests. In certain cases prescribed by law, we are obliged to store your personal data for a limited period of time (e.g., for archiving our business records). In such cases, we store relevant personal data for the time period required by the applicable law and delete the personal data as soon as the required retention period expires.
Updates and questions
This Privacy Policy becomes active on the date indicated at the beginning of it. We may make changes to the Privacy Policy at any time. Up-to-date information will always be available on this page.
Please contact us by email at [email protected] if you have any questions.
